Our solutions for unified communications will cover:
Design and implementation of VoIP solution withcost-effective devices
Digital connection to all your remote sites instead of the costly traditional telephone network, enhanced with the below features:
VoIP with phone and soft-phone to reduce cost
Audio and video conference
IVR , call recording and auto answer virtual machine
Chat with your clients online using your website
Call CDR reports
Our call center solution provides the following features:
Omnichannel contact center
Inbound and outbound calls
IVR and call recording
Customers’ information management and track keeping of interactions across multiple channels
Multi-channel voice, SMS, web chat, e-mail, fax and social media channels on the same unified solution
Usage of real-time panels to monitor agent’s performances and to make dynamic changes in case of urgent needs
Data and performance analysis through our ready-to-use reports or customizable reports based on the clients’ needs
Customized, uniquely built dashboard based on clients’ requirements for monitoring and improving performance
Allowing agents to login to their queues and manage their multiple statuses and perform different tasks, according to their assigned jobs, using phones or soft-phones
Ability to easily design your IVR projects – auto-attendant, customer satisfaction surveys, call back feature, etc., using our powerful drag & drop web interface
Handling calls using the motion web real-time communication bar (Webrtc) embedded in the omni-desktop agent interface
Online chat component with customers from within the website